Refund Policy

1. Summary

• Cancel any time. Your plan stops renewing and you keep access until the end of the period you paid for.
• Within 14 days of your first payment, if you have not exported any video, you get a full refund.
• If a renewal charge surprises you, contact us within 3 days of it; if you have not used the editor since the renewal, we refund it.
• If the editor is unavailable or cannot process your footage, we refund or credit the affected time.
• Approved refunds go back to the original payment method within 10 business days.

2. Cancelling your subscription

Cancel online from your account, through the link in any of our emails, or by emailing [email protected] from the address on your account. We confirm by email within one business day. Your subscription stops renewing and stays active until the end of the current period (2, 4 or 8 weeks depending on your plan). We do not refund the current period because you cancelled part-way through it, except as set out below.

3. 14-day cooling-off period

If you are a consumer in the United Kingdom or the European Union you have a legal right to cancel within 14 days of your first payment without giving a reason.

• If you cancel within 14 days and have not exported any video, we refund the full amount you paid.
• By using the editor during the cooling-off period you ask us to start the service immediately. If you then cancel within 14 days after exporting one or more videos, we refund the amount you paid less a proportionate charge for the days of the period already used.
• Business customers receive the same 14-day treatment as a matter of policy.

4. Renewal charges

Your plan renews automatically at the regular price. We email you 7 days before the first full-price charge, and your purchase email shows the date of that charge. If you did not mean to renew, contact us within 3 days of the renewal charge. If you have not uploaded or exported anything since the renewal, we refund that charge in full and cancel the plan. Renewals older than 3 days, or periods in which the editor was used, are not refunded.

5. If the service fails

If the editor is unavailable for more than 24 hours in a row during your period, or we are unable to process footage in a supported format at all, tell us and we will refund the days affected or extend your period, whichever you prefer. Refunds are not offered for results that follow your settings but that you no longer want, or for problems caused by corrupted or unsupported source files, which the editor will flag on upload.

6. What is not refundable

• Periods that have already ended, or the current period once the cooling-off window has passed and the editor has been used.
• The difference between an introductory price and the regular price.
• Renewals where the editor was used after the renewal date, or where you contact us more than 3 days after the charge.
• Subscriptions terminated because of a breach of our Terms and Conditions.

7. How to request a refund

Email [email protected] with the subject "Refund request", your account email, the charge concerned and the reason. We acknowledge within one business day and decide within 5 business days. Approved refunds are sent to the original payment method and usually appear within 10 business days, depending on your bank. We cannot refund to a different card or account.

8. Chargebacks

Please contact us before disputing a charge with your bank. We resolve most issues within a few days, and a chargeback on a charge that this policy covers will be contested with our usage records.

9. Contact

Crefiltur LTD, company number 17516053
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
[email protected]